Privacy Policy

Depending on the service and your role, we may handle account and contact details; pickup, delivery, and billing information; quote, booking, shipment, and dispatch records; vehicle details such as VINs; and documents or photos you submit for shipment, identity, vehicle, or delivery review.

When you use a driver or rider app, we handle assigned work, stop and status updates, proof-of-delivery information, and location during active trip tracking when you grant location permission. For vehicle evidence photos, the app may attach the capture time and your phone’s location when available and permitted. The app records when location is unavailable or permission is denied.

We also handle sign-in and security records, device and app details needed to operate the service, and push-notification tokens if you enable app alerts.

We use information to create and secure accounts; prepare quotes and bookings; arrange transportation and delivery; coordinate shipments, drivers, riders, and staff; review documents and vehicle evidence; send service and safety updates; provide customer support; prevent misuse; and meet applicable business, transportation, customs, and recordkeeping obligations.

Camera access is used when you choose to photograph shipment or vehicle evidence or scan a VIN. Location access is used for location-tagged evidence photos when available and for driver or rider trip tracking when tracking is active. You can manage camera, location, and notification permissions in your device settings; disabling a permission may limit the related feature.

If you choose to open a recorded position in a maps app, that app receives the location needed to show the map.

We make information available to authorized Smiles Logistics Group personnel and, when needed to perform your service, to the customer, assigned driver or rider, carriers, brokers, destination agents, delivery partners, and government or port authorities involved in the shipment. We limit the information shared to what is relevant to the task or required process.

We use service providers to operate account sign-in, hosting and file storage, notifications, maps, and technical support. Those providers process information to provide their services to us. Information may also be disclosed when required by law, to protect people or property, or to resolve a dispute or enforce our agreements.

If you allow measurement in Cookie choices, the portal loads Google Ads to measure whether an ad leads to a completed ocean quote request. Google may receive advertising click identifiers, browser and device information, the page address without query details, and a request reference used to avoid counting the same request twice. We do not include your name, email, phone number, cargo details, documents, or payment information in these conversion events. Enhanced conversions and personalized advertising are disabled in this integration.

You can decline without affecting quotes or other services, or change your choice at any time using Cookie choices. Google measurement stays unloaded until you allow it. Your choice and duplicate-counting markers are stored in this browser. See how Google uses information from sites that use its services.

We retain information for as long as needed to provide the service, maintain business and shipment records, meet legal or regulatory requirements, resolve disputes, and protect our operations. Some shipment, identity, vehicle, financial, or safety records may need to be retained after an account is closed.

We use access controls and secure connections to help protect information. No online service or storage system can be guaranteed to be completely secure.

You can update account details through the portal where those controls are available, manage device permissions in your phone settings, and turn off app notifications in the app or device settings. To request deletion of your Smiles app account and associated personal data, use our account deletion page. We may need to verify your request and may retain records where a business, safety, contractual, or legal requirement applies.

Our logistics apps and services are intended for business and shipment use and are not directed to children under 13. If you believe a child has provided personal information, contact us so we can review it.

We may update this policy as our services change. We will post the current version on this page and update the effective date.