Your data choices
Request account deletion
Use this page to request deletion of an account for Smiles Customers, Smiles Drivers, Smiles Riders, or Smiles Staff, and deletion of personal data associated with that account.
How to submit your request
- Tap the button below to email Smiles Logistics Group support.
- Include the app name and the email address used for your account.
- Send the message from that account email when possible. We may contact you to verify that you own the account.
If your device does not open an email app, email smilesmotors21@gmail.com with the subject “Account and Data Deletion Request.” Do not include your password, one-time codes, payment-card details, or identity documents.
What deletion covers
After we verify your request, we will close the app account and delete or de-identify associated account credentials, profile and contact details, and app-specific settings that we are not required to retain. We will confirm the outcome or explain any additional verification needed.
Records we may need to retain
Some records may remain after account closure when needed for transportation, customs, accounting, safety, security, regulatory or other legal recordkeeping, to complete a shipment, or to resolve a claim or dispute. This can include shipment, quote, booking, invoice and payment records; dispatch records; and related identity, vehicle, document, photo or safety evidence. We do not use one fixed retention duration for every record: the applicable period depends on the record type and the legal, regulatory, accounting, safety or dispute requirement. We retain records only as long as needed for that purpose and restrict their use as described in our Privacy Policy. If we retain records after your account closes, we will explain the applicable basis and period when responding to your request.
Closing your app account does not cancel a shipment, invoice, payment obligation, or other service agreement. If a record must be retained, we will explain that when we respond to your request.